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FNBCC respects the privacy of our customers. Ensuring customer data security and protecting our customer’s privacy is the utmost importance to FNBCC. We know you are concerned about privacy and or use of the information you give us. As a result, we have adopted the following privacy principles, continuing our commitment to provide top quality service to our valued customers.
Gathering Information
We do not collect identifying information about visitors to our website. However, if you are a customer either reviewing your account or transacting business on our website, then we must collect certain information to process your requests. This information may consist of your account numbers, security verification information, and e-mail address.
Employee Access to Information
Only those employees with a legitimate need to know have access to our customer’s information. Employees are provided with a Code of Ethics when they are hired. Any violation of that Code, including unauthorized access of customer information or sharing customer information, will subject the employee to disciplinary action, including immediate termination.
Sharing Information with Third Parties
We have contracted with a third party, Jack Henry & Associates, to make internet services available to our customers. We will provide Jack Henry & Associates, with only that information necessary to conduct transactions for our customers. Our contract with Jack Henry & Associates, requires them to maintain your information with the same high level of confidentiality with which we maintain your information.
Information Security
We have many security features in place to protect your information on the internet. No one can access your account information on-line without the access codes you are provided. These access codes usually consist of your Customer ID and your Password. You can protect your account information by signing off of your computer when you have completed your transaction, changing your Password frequently, and by not sharing these codes with anyone. If you forget to sign off, our computer will sign off for you after there has been no activity for a certain period of time. NOTE: Passwords are set to automatically expire every 90 days.
Secure browsers, such as Internet Explorer, Chrome, Safari, or Firefox are required to access your information as additional protection of your account information. We support 128-bit encryption browsers only. Encryption serves to “scramble” your private, financial information as it moves between your computer at home and ours. Firewalls are also used to ensure that only authorized transactions occur. Internet reports, produced by the system, are reviewed daily by authorized personnel to ensure that only authorized transactions have occurred.
Please be aware that if you provide your Customer ID and Password to anyone, you are authorizing them to access your account. Any transactions that may take place in your account as a result are considered to be authorized by you. If you wish to cancel this type of account, you will need to notify us so that we may issue new access codes for your internet account.
E-mail Security
Sending E-mail is a very good way to communicate with FNBCC regarding your accounts or the Online Financial Services. However, your e-mail is actually sent via your own software and, as a result, is not secure. Because of this, you should not include confidential information, such as account numbers and balances in any e-mail to FNBCC. You cannot use e-mail to initiate On-line Financial Service transactions. All such transactions must be initiated using the appropriate functions within the Internet Banking site. FNBCC will not be liable for any errors, omissions, claims, or problems of any kind involving your e-mail.
Reviewed 4/22
